Travel, Transport & Hospitality

Travel, Transport &Hospitality

Overview

  • InfoShapes helps companies in the Travel, Transportation and Hospitality industries leverage technology to comprehensively, innovatively and cost-effectively address their most pressing business needs.

  • InfoShapes focuses on solutions for Airlines, Airports, Travel Agents, Hotels, Logistics Service Providers, Rail and Shipping lines. Our rich experience in working with TTH industry leaders, differentiated industry solutions and partnerships with best-of-breed vertical solution providers, make us a preferred solution provider for the travel, transport, logistics& Hospitality sector.

  • Transportation and Logistics organizations are undergoing a huge transformation to address new market opportunities driven by globalization. As a result, industry giants are aggressively pursuing consolidation strategies, through mergers and acquisitions, to transform their businesses into integrated global corporations. Companies are investing more in technology-led business initiatives to meet the ever-changing customer demands and maximize profitability.

  • Airlines

  • Enhance your customer experience, generate new revenue opportunities, achieve higher efficiency and stay ahead of competition with our innovative airlines IT solutions

  • Hospitality

  • Our hospitality practice enables hotels, resorts, restaurants, cruise ships, casinos, and health and fitness chains to improve business competitiveness. By leveraging alliances with various product vendors who are industry leaders in respective domains, we are well-poised to provide customized technology and business solutions to the hospitality industry.

  • Transportation & Logistics

  • Achieve higher operational efficiency, generate new revenue opportunities and get real time insights of your transportation, logistics &supply chain performance with our industry leading logistics IT solutions and services.

Business Challenges

  • Customer loyalty: A ‘low-cost, low-fare’ market calls for a ‘high-customization’ brand experience. Frequent flyer programs are not enough. Keeping the check-in line busy will require airlines to add their ‘special sauce’ to each service and product. It’s time to get personal.

  • Revenue enhancement: Ancillary revenue and its importance need no introduction. Enterprises need to become more nimble and introduce new product offerings not just rapidly, but also in ways that they stand out in terms of unique service and right price.

  • Cost management: With the combined effect of intense competition driving down fares, and fuel prices on the rise, smart cost management is more than a need. It's a bottom-line imperative.

  • Digital consumers: Disruption is in the air. With rapidly evolving traveler-friendly technologies and service models, enterprises must embrace digital platforms and be all-pervasive — reaching out across channels to interact, inform and engage.

  • Expanding globally while managing costs, optimizing and standardizing processes
  • Creating an agile IT architecture capable of seamlessly integrating merged or acquired entities
  • Increasingly complex customer acquisition and interaction lifecycle
  • Improved speed-to-market and management of an ever-increasing portfolio of products and services
  • Leveraging technology to innovate business models and improving competitiveness
  • Making IT an active enabler of green initiatives

What InfoShapes Provides

  • InfoShapes helps travel, transportation and hospitality clients manage revenue cost equations, operate existing businesses effectively and build new transformational programs. InfoShapes’sprovides transformation services in enterprise systems, legacy modernization, process re-engineering, e-commerce, specialized flight systems, transaction processing systems and loyalty management solutions.

  • Our solutions cater to the entire value chain of the following industries:

    • Airlines
    • Hospitality
    • Transportation & Logistics

  • Our solutions cater to the following:

    • Workforce Management Solution
    • E-Commerce Implementation
    • RFID Guest Recognition
    • Eco Sustainable Solution Frameworks
    • Mobility Solutions for enhanced guest experience
    • Customer Interaction Management
    • Loyalty Bonus Program Administration
    • Hotel Database Maintenance
    • Fraud Detection
    • Fare Filing and Distribution
    • Finance and Accounting Outsourcing
    • Human Resources Outsourcing
    • Knowledge Process Outsourcing
    • Quality Assurance Outsourcing

  • Extensive industry experience: InfoShapes has extensive experience across industry segments including Travel and Hospitality (OTAs, tour operators, hotels, and restaurants); Transportation (airlines, car rentals, bus operators and rail transit systems); and Logistics (3PLs, freight forwarding, contract logistics, distribution, customs brokerage, trucking, fleet management, shipping, railroads, mail and parcel).

  • Industry Leadership: Eight of the top logistics service providers, few topairlines, trust InfoShapes’sfor their IT and business transformation

  • Process-driven approach: We utilize domain-led business process repositories, and provide tools and framework led IT and business transformation through dedicated centers of excellence for logistics and airlines

  • Array of pricing models: We provideflexible pricing options including T&M, fixed price, risk-reward sharing, and outcome-based pricing

  • Flexibility and scalability: We provide a collaborative approach to outsourcing in which the customer retains control over all strategic aspects of IT while leveraging InfoShapes’scapabilities for operational execution and excellence

  • Continued investments: We have over 5 industry-led solutions and frameworks, dedicated customer academies, and centers of excellence delivering domain capability and customer value

  • Valuable partnerships: With key industry players including JDA, Red Prairie, Infor, eBiznet, Daon, Avfinity, SAP, Oracle, Microsoft, TIBCO, CA, and EMC amongst others. Proven ability to partner with clients and ISVs to develop industry solutions and platforms.

  • Guaranteed value creation We provide a structured, measurable approach to value creation, and ensure committed, quantified returns on annual contract value

  • Industry recognized: InfoShapes is widely recognized by independent industry analysts including Gartner, IDC and Information week

Business Value

  • InfoShapes helps travel, transportation and hospitality companies better align their IT strategy and initiatives to their business goals, and takes responsibility of implementing these strategies, delivering a level of certainty of results no other firm can match. Partnering with InfoShapes will result in the following benefits:

    • Reduction in IT operation expenses by up to 30%
    • Improved ROI on IT capital expenses
    • Ability to integrate IT & infrastructure services to create truly innovative solutions
    • Access to InfoShapes’sInnovation Labs and Co-Innovation Network

Solutions

  • Mergers and Acquisitions: Rapid integration framework for integrating IT systems of acquired entities and optimizing IT assets.

  • Real Time Decision Support and Predictive Analytics: Control tower framework helps improves customer experience with real time decision support and predictive analytics.

  • Enterprise services: Integrated business process led services across applications (consulting, implementation, development, testing, support, and maintenance), infrastructure management, and business process outsourcing.

  • Transformational services - Legacy modernization, SOA, merger and acquisition integration, application portfolio optimization, EDI integration, business process reengineering, master data management, DWBI, complex event processing, web and mobility enablement, cloud consulting and adoption, integrated operations platform, social analytics, RFID-led track and trace, and core systems standardization.

  • Unified Support: Reducing IT support costs and freeing up cash for innovation and cutting edge technology.

  • e-Fleet Management: A custom-fit for fleet operators and specialty carriers. It has a comprehensive application providing a range of next-generation functionalities bringing in 'Optimization' and 'Prediction' into fleet operations. 'Optimization' aims to reduce the fleet running and operating costs and 'Prediction' aims to provide visibility into repair and maintenance, equipment availability and customer orders

  • Transformation of Transportation Systems: InfoShapes brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems. InfoShapes’scomprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations, thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation platform’ built on a scalable and flexible applications architecture

  • Report Factory: InfoShapes offers the transportation and logistics companies a ‘Report Factory’ that provides on-time reports with improved efficiency through a standardized and dedicated ‘Shared Services’ model to drive down report generation costs by as much as 30% alongside accurate reports being delivered on time, every time customized through a web-based enterprise dashboard.

  • Transportation Management System (TMS): Our implementation accelerators and pre-built scenarios across freight flow processes enable early-to-market solutions for LSPs. Our wide spectrum of TMS related services includes providing AMS support and legacy support, as well as bespoke development including supporting and implementing TMS products.

  • Freight Insights: Our BI offerings and solutions harness our extensive experience in the logistics and transportation domain and are complemented by our rich repository of assets such as industry-standard Key Performance Indicators (KPIs) and pre-built solution accelerators.

  • Customer Marketing Solutions: Our suite of offerings enables customer engagement, marketing and sales channel transformation.
    • Customer Promotions – Enables brands to run engaging marketing promotions on multiple channels
    • Customer Analytics – Delivers customer insights across channels
    • Social CRM applications - Encourages participation among various stakeholders to support sales, marketing, as well as customer and business processes